Session 1 - IFA Forum - Technology and Regulation
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Intermediaries' use of technology
(01:38)
The culture of technology use by financial intermediaries
(05:15)
Do you think culture is an important element when deciding how to use technology?
(06:31)
The impression is people want to use technology but there may still be barriers such as age of the user?
(07:07)
What is meant by using technology to control risk?
(08:54)
Training key staff to use technology
(10:21)
Pushing back office technology to meet intermediary needs
(12:14)
Paperless technology delivery in business transactions
(12:54)
The changing product provider role in technology delivery
(15:14)
FSA perspective of technology use suggests intermediaries are not investing in it and the market will suffer as a result. is this a fair reflection of the IFA industry?
(15:51)
The cost savings of using technology
(17:48)
Is technology take-up just a cost issue or is intermediary reticence also about the complexity of managing technology?
(18:21)
Business management capability of intermediaries and technology purchase
(20:18)
Introducing compliance errors through software used
(20:44)
Does FSA regulation act as a barrier to technology use?
(22:00)
Is technology helping to reduce the cost of compliance?
(23:25)
Is technology making the regulatory process easier?
(24:09)
The need for simple language in technology
(25:40)
What are the panellists view on FSA use of technology, particularly in relation to the Retail Mediation Activities Return (RMAR)?
(27:35)
What is the intermediaries' personal experience of the RMAR?
(29:43)
Back office links to the FSA's RMAR
(31:16)
What do panellists think of intermediary moves to place factfinds online?
(32:08)
Is there any risk to asking consumers to complete their factfinds online?
(36:08)
Using online factfinds to improve the consumer experience
(37:23)
Are there compliance benefits to having factfinds online?
(38:47)
Mandated use of technology by service providers
(39:45)
Applying technology to internal business communications
(41:03)
Recognising the differing factfind needs of firms
(42:28)
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